Dear xxxxx,

Thank you again for your continued understanding, patience and your concerns. They have been noted and taken into consideration with the strategic procedure for completing outstanding request. I am really not ecstatic that I have to ask you to give us some more time. We do appreciate you as a client and would hate to lose someone as committed as you are. I will continue to do everything that I can, working along with the processors to get something out to you as soon as our financial upgrades are completed. This could take a bit longer than a...